Student Loans Company Contact is an essential resource for students who require assistance with their student loans. The Student Loans Company Contact team, located at the office in Glasgow G2 7JD, is always ready to support and guide students through various channels, including phone, email, and social media. Relay UK service is also available for students who are deaf or hard of hearing to communicate with the Student Loans Company Contact team. Students can also request an internal review or seek assistance from Resolver.
Based in our office, the Student Loans Company Contact team welcomes student inquiries and provides a range of services to help them manage their student loans. Whether you have questions about your loan repayment schedule, need help applying for a loan, or want to discuss your options for deferment or forbearance, the Student Loans Company Contact team can assist you. If you require an internal review of your loan, please email us at the provided email address. Additionally, if you encounter any issues or concerns, our team is here to help resolve them using Resolver.
If you prefer to speak with someone over the phone, you can call the Student Loans Company Contact team at their office anytime during business hours. They will be happy to answer any questions and provide guidance on managing your student loans. They welcome relay UK calls and are available for internal review. Additionally, if you have any issues or complaints, you can use Resolver to resolve them.
Alternatively, if you prefer to communicate via email or social media, the Student Loans Company Contact team is also available through these channels. You can send an email outlining your query or message them on social media platforms such as Twitter or Facebook. They will respond promptly and provide all necessary information required. Please note that bank holiday opening hours may vary for internal review purposes. If you encounter any issues, Resolver can assist in resolving them. Additionally, welcome relay UK calls are accepted for your convenience.
For those who are deaf or hard of hearing, Relay UK service provides a way to communicate with the Student Loans Company Contact team using British Sign Language (BSL). This service allows students who use BSL as their primary language to connect with a relay assistant who will interpret between BSL and English. If you have any issues, the Resolver can help you. Please note that there may be updated opening hours on bank holidays, especially Mondays.
What is Student Loans Company Contact?
Contacting Student Loans Company: A Comprehensive Guide
Phone, email, and Resolver are the primary ways to contact Student Loans Company (SLC). Limited by guarantee, the company is headquartered in Glasgow G2 7JD, on Bothwell Street. SLC provides student loans to eligible students in the UK. If you’re one of them and have any queries or complaints, this blog post will guide you through contacting SLC.
Phone Contact Details
The phone number for general inquiries is 0300 100 0607. This line operates Monday to Friday from 8 am to 6 pm. However, call their dedicated complaints line at 0300 100 0619. The complaints line also runs from 8 am to 6 pm. For any issues with the company limited, please get in touch with our Resolver.
When calling SLC Company Limited, be prepared with your customer reference number and other relevant details about your loan application or repayment status. It will help expedite the resolution process if you provide all the necessary information upfront.
Email Contact Details
Contact SLC (a company limited) at customer_service@slc.co.uk for general inquiries if you prefer email over phone calls. For complaints, use customer_complaints@slc.co.uk instead.
When emailing SLC, ensure that your subject line clearly states the purpose of your email. In addition, provide relevant details such as your name, customer reference number (if applicable), and a clear description of your query or complaint in the body of the email.
Other Ways To Contact SLC
Apart from phone and email contact options, there are other ways to get in touch with SLC:
How to Contact Student Loans Company Customer Service and File a Complaint
Contacting Student Loans Company Customer Service
Phone, email or post are the three ways customers can contact the Student Loans Company (SLC) customer service team. The SLC’s online complaints form is also an option for those who wish to file a complaint. Account details and relevant documents are essential when contacting the customer service team.
Using Phone or Email
Customers can call SLC on 0300 100 0607 from 8 am to 6 pm. International customers should call +44 (0)141 243 3660. Alternatively, customers can email SLC at customer_complaints@slc.co.uk.
When calling or emailing SLC, it is essential to provide personal details such as name, date of birth and customer reference number. In addition, customers should explain their issues clearly and concisely so that the representative can understand their problems better.
Using Post
Those who prefer sending letters by post can write to:
Student Loans Company,
100 Bothwell Street,
Glasgow G2 7JD
It is advisable to send any relevant documents with the letter and keep copies for future reference.
Filing a Complaint
If customers are not satisfied with the outcome of their query, they have the right to file a complaint with SLC. The quickest way to do this is by using the online complaints form on their website.
The complaints form requires personal information such as name, date of birth and contact details, and specific information related to the complaint. Therefore, providing accurate information while filling in the form is crucial as it will help SLC resolve issues quickly.
Escalating a Complaint
SLC aims to resolve complaints within ten working days; however, more complex issues may take longer. If customers are still unhappy with how their complaint has been handled after ten working days, they can escalate it further by contacting SLC’s Complaints Review Team.
The Complaints Review Team will review the complaint and provide a final response within 28 days. Customers who still need to be satisfied with the outcome can contact the Parliamentary and Health Service Ombudsman (PHSO) for further assistance.
Overpaid Grants or Loans: Before and After
Loan Overpayments and Grant Issues: What You Need to Know
Loan overpayments and grant issues are common concerns for student loan borrowers. Therefore, identifying and correcting these issues before they cause significant problems is essential. This section will discuss what you need to know about loan overpayments and grant issues, including the internal review process, overseas access, corrected opening hours, print document regulations, consent requirements, and more.
Internal Review Process
The Student Loans Company conducts an internal review to identify overpayments or grant issues. If there is an issue with your account, the SLC will contact you directly to resolve it. Therefore, it’s essential to keep your contact information up-to-date with the SLC so they can reach you if necessary.
Overseas Access
Overseas borrowers may need more access to SLC offices. However, updates and information can be found on the SLC website. If you need help accessing your account or resolving an issue from overseas, consider contacting the SLC through their online portal or email.
Corrected Opening Hours
SLC offices have corrected opening hours due to COVID-19 restrictions. For example, the G2 7JD office in England is open Monday through Friday from 9 am to 5 pm. Before visiting an SLC office in person, check their website for updated information on opening hours and any special procedures due to COVID-19.
Print Document Regulations
In June 2019, the SLC removed personal information from print documents to comply with new regulations and legislation. This change was made in response to concerns about data privacy and security. As a result of this change, customers may notice that some documents look different than they did before.
Consent Requirements
Customers must consent for the SLC to discuss their account with a third party to resolve any issues, such as loan overpayments or grant issues. For example, if someone else is helping you resolve a problem with your account, you’ll need to give the SLC permission to speak with them. Without consent, the SLC cannot discuss your account with anyone else.
Student Loans Company Repayment Enquiries and How to Complain
Student loan repayment is an essential process every student must go through after completing their studies. The Student Loans Company (SLC) provides different options for students to repay their loans, including income-based repayment plans and direct debit payments. This section will discuss the repayment options available through the SLC and how to make repayment enquiries and complaints.
Student Loan Repayment Options Available Through the Student Loans Company (SLC)
The SLC offers several student loan repayment options that cater to different needs. One of the most popular options is the income-based repayment plan, which allows graduates to pay back their loans based on their earnings. Under this plan, graduates only pay back a percentage of their income above a certain threshold. This option ensures graduates can handle high monthly payments when starting their careers.
Another option available through the SLC is direct debit payments. This option allows graduates to set up automatic monthly payments from their bank accounts, ensuring they never miss a payment deadline. Direct debit payments are convenient and ensure graduates stay on top of their repayments.
How to Make Repayment Enquiries and Complaints to the SLC
You can contact the SLC directly for assistance if you have any questions or concerns about your student loan repayments. The easiest way to reach them is by phone or email. You can find all contact information on their website.
Keeping track of your student finance repayment deadlines is essential to avoid all payments or incur late fees. If you’re having trouble making your repayments, it’s best to contact the SLC as soon as possible so they can help you come up with a solution.
Using Resolver to Escalate Complaints to the SLC
If you’re unsatisfied with how the SLC handled your enquiry or complaint, you can escalate it using Resolver – an online platform designed specifically for consumer complaints. Resolver can help you escalate your complaint to the SLC’s senior management team, ensuring it gets the attention it deserves. In addition, Resolver can help you send your complaints to Student Loans Company.
Specific Information for Welsh Students Regarding Repayment Thresholds and Interest Rates
Welsh students have different repayment thresholds and interest rates than students from other parts of the UK. For example, the repayment threshold for Welsh students is £26,575, while it’s £27,295 for students from England and Northern Ireland. Welsh students’ interest rates are linked to inflation rather than the Retail Price Index (RPI) used in other parts of the UK.
Critical Points for Student Loans Company Contact
Call Charges for Contacting the Student Loans Company
Contacting the Student Loans Company is essential for students who need assistance with their student loans. However, it’s important to note that call charges vary depending on the type of call made and the service provider used. Before contacting them, know the charges that apply to your call.
The Student Loans Company offers different calls, such as standard rate, accessible, and international calls. Standard rate calls are charged at a fixed rate per minute, while free phone calls are free of charge from landlines and mobiles. International calls may incur additional costs depending on your service provider.
It’s also worth noting that some students may be eligible for reduced or waived call charges when contacting the Student Loans Company. For instance, those who receive certain benefits or have a low income may qualify for reduced rates. Therefore, checking if you’re eligible before making a call is advisable.
Bank Holiday Opening Hours
The opening hours of the Student Loans Company vary during bank holidays and festive periods. Therefore, checking their updated opening hours before contacting them ensures everything runs smoothly.
During bank holidays and festive periods such as Christmas and New Year, the Student Loans Company may operate on different schedules than usual. They may also have limited staff available during these times, resulting in longer waiting times or delays in responding to queries.
Therefore, it’s recommended that you plan and contact them well in advance if you require assistance during these periods. In addition, checking their website for updates regarding bank holiday opening hours can save time and prevent frustration.
Contact Methods Available
Students can contact the Student Loans Company through various methods such as phone, email or post using the details provided on their website, including their address and phone number.
When contacting them via email or post, ensure that you provide accurate details such as your full name, account number (if applicable), and a clear query description. This will help the Student Loans Company respond promptly and efficiently to your query.
For students who are deaf or hard of hearing, the Student Loans Company offers a welcome relay UK calls service that allows them to communicate through a British Sign Language interpreter. This service is available during their opening hours and can be accessed by dialling 18001 and their phone number.
Contacting Student Loans Company Customer Service and How to Complain
How to Contact Student Loans Company Customer Service and Make a Complaint
Phone, Email, and Social Media: The Many Ways to Reach Student Loans Company Customer Service
Student Loans Company has a dedicated customer service team that can be contacted through various channels. These include phone, email, and social media. If you have any questions or concerns about your student loan account or payments, the customer service team is there to help.
You can call Student Loans Company’s customer service team on 0300 100 0607 if you are in the UK or +44 141 243 3660 if you are calling from outside the UK. Lines are open Monday to Friday from 8 am to 8 pm and on Saturdays from 9 am to 4 pm.
If you prefer to send an email, you can fill out an online contact form on their website. You must provide your name, date of birth, and customer reference number (if applicable) along with your message.
Another way to contact Student Loans Company is through social media. They have active accounts on Twitter (@SLCComms) and Facebook (@slcstudents). In addition, youIn addition, you can send them a direct message or tweet your question or concern.
No matter which channels you choose, ensure you have all relevant information before contacting Student Loans Company’s customer service team. This includes your student loan account details, reference numbers, and payment dates.
Making a Complaint: What You Need To Know
If you have a complaint about the service Student Loans Company’s customer service team provides, they will investigate it for you. However, before making a complaint, you must try to resolve the issue directly with their customer service team first.
To make a complaint, fill out an online complaint form on their website or email them detailing the issue. Be sure to include any relevant reference numbers or account information. You can also call their customer service team and make a complaint over the phone.
Once Student Loans Company has received your complaint, they will investigate it and provide you with a response within a set timeframe. This is usually within 28 days but may take longer if the issue is particularly complex.
If you are unsatisfied with Student Loans Company’s customer service team provided, you can escalate your complaint to the Financial Ombudsman Service for further investigation. The Financial Ombudsman Service is an independent body that provides free dispute resolution services for financial complaints.
To escalate your complaint to the Financial Ombudsman Service, you must do so within six months of receiving a final response from Student Loans Company’s customer service team. You must fill out an online form on their website or email them your complaint.
Conclusion: Key Points for Student Loans Company Contact
In conclusion, contacting the Student Loans Company can be daunting, but it doesn’t have to be. Following the critical points discussed in this blog post ensures that your message is received and responded to promptly.
Firstly, when contacting customer service, it’s essential to have all the necessary information at hand. This includes your account number, personal details and any relevant documentation. It will help speed up the process of resolving your query.
Secondly, several resources are available if you need advice or guidance on any aspect of your student loan or grant repayment. For example, the Student Loans Company website has many guides and FAQs covering many common issues. You can also contact their social media channels for assistance.
Thirdly, if you’ve overpaid on your student loans or grants, don’t panic! Reclaiming overpayments is straightforward and can be done online or by phone.
Fourthly, suppose you’re not satisfied with the response from customer service or have a complaint about the service provided by the Student Loans Company in Scotland or Glasgow region expressly. In that case, there are procedures for making a formal complaint. These include escalating the issue to a manager or using an independent complaints body.
Finally, patience is critical when dealing with large organisations like Student Loans Companies. While they strive to provide excellent customer service and support to all customers, sometimes things may take longer than expected due to high volumes of queries.
External links:
give SLC your consent by phone or post
student loan repayment account
